Shipping Policy

Please go through the following shipping policies carefully before placing your order with Decor Figure.

Processing and Delivery Times

• Order Processing: Your order will be ready to ship within 2 to 3 working days from the date of successful payment.
• Standard Delivery: We offer free shipping pan-India. We use surface transport modes and deliver to most cities and towns across India within 7 to 10 working days.
• Remote Locations: Delivery may take up to 15 working days for locations that are remote in nature and/or have hilly terrain. This includes, but is not limited to: Jammu & Kashmir, Ladakh, Himachal Pradesh, Uttarakhand, Sikkim, Assam, Arunachal Pradesh, Nagaland, Mizoram, Tripura, Meghalaya, Andaman and Nicobar Islands, and Lakshadweep.

Customer Responsibilities

• Address Accuracy: Customers must ensure that the shipping address provided is complete, including a proper PIN code and contact details (mobile or landline number of the recipient).
• Incorrect Addresses: In the case of shipping delays or failed deliveries due to an incorrect or incomplete shipping address, Decor Figure will not be held responsible, and no requests for refunds will be entertained. Customers will be required to bear the additional shipping costs for any re-attempt of delivery.
• Restricted Areas: If the delivery location lies within a restricted area (such as military bases, Air Force stations, Naval bases, Government buildings, etc.), the customer must ensure that delivery executives can receive the necessary access and permissions to deliver the order. Failing to do so will result in the order being returned to us. No refunds will be entertained, and the customer will have to bear any additional shipping charges for a re-attempt of delivery.

Damaged Products and Replacements

We have very strict quality control measures to ensure our products do not have any manufacturing defects before shipment. We take the utmost care to ensure our packaging prevents decor items and figurines from being damaged during transit. However, in the unfortunate event that the products in your order arrive damaged, please follow these steps:

• Notification Window: Please notify us within 48 hours from the time of delivery.
• Proof of Damage: You must include photographic evidence of the damage.
• How to Report: Send an email to decorfigure07@gmail.com. Alternatively, you can notify us via WhatsApp at 9315141541, 8796174559.

Resolution Process

1. Assessment: We will assess the damage and get back to you within 2 working days. Depending on the degree of damage, we will either arrange for a replacement of the product or offer you a full refund.
2. Repackaging: In case of replacements or refunds, please repack the damaged product securely in its original packaging.
3. Pickup: The package will be picked up by our logistics partners within 7 working days. We will coordinate with you via call and/or WhatsApp to ensure a smooth handover.
4. Refunds: If a refund is approved, the full amount will be processed within 24 hours of the confirmation of the pick-up of the damaged product.