Refund and Return Policy

All Decor Figure products are handcrafted and made to order. Because of the nature of our products, we operate on a strict no return and no refund policy for all items, with exceptions only made for goods damaged in transit.

Domestic Orders

We do not offer returns or refunds for domestic orders unless the product is received damaged.

• Reporting Damage: You must bring the damage to our attention within 24 hours of delivery.
• Requirements: You must provide supporting images of the damaged goods and an unboxing video of the package. If 24 hours have passed since delivery, we cannot offer you a return or exchange.
• Eligibility: To be eligible for a return, your item must be unused, in its original packaging as received, and accompanied by a receipt or proof of purchase.
• Pickup: Once your return is approved, a reverse pickup will be scheduled for the item.

International Orders

No returns or refunds are available for international orders, except in cases where the product is damaged during transit.

• Reporting Damage: Any damages must be reported within 12 hours of delivery.
• Requirements: Reports must be accompanied by an unboxing video and clear images. Requests made after the 12-hour window will not be accepted.
• EU Customers: Please note that made-to-order and personalized goods are exempt from the standard 14-day right of withdrawal under Article 16(c) of EU Directive 2011/83/EU. By completing your purchase, you confirm that you have been informed of and accept this exemption.

Exchanges

We only exchange items if they arrive defective or damaged.

• You must immediately intimate us (within 24 hours of delivery) upon receiving the defective product.
• If you need to exchange it for the exact same item, please send us an email at decorfigure07@gmail.com. A reverse pickup will be scheduled for the damaged item.

Order Cancellation

• 24-Hour Window: Once an order is successfully placed, it can only be canceled or modified within 24 hours. After this window, cancellation is not possible.
• We strongly recommend reviewing your order carefully (items, quantities, shipping address, etc.) before finalizing the purchase.
• Sale Items: Orders placed during an Annual Sale or any other special promotional sale periods are not eligible for cancellation once confirmed.
• If you have any questions or concerns, please contact us promptly before placing your order.

Delivery and Shipping

• Our products are typically dispatched within 4 to 5 weeks of order confirmation, depending on your destination.
• Once the product is dispatched for delivery, we will notify you.
• To return an approved product, you should mail your product along with a copy of the invoice to:

Decor Figure

[Insert Your Physical Business Address Here]

[City, State, Zip Code]

Contact Us

If you have any questions about this policy or need to report a damaged item, please contact us at:

Email: decorfigure07@gmail.com

Website: decorfigure.com